It is unquestionable that Airbnb reviews are the number one factor affecting the occupancy rate of Airbnb listings in order to generate positive cash flow and grow the business.
For the most part, satisfying customers should be the number one priority for real estate investors in short term rentals such as investing in Airbnb. Let us break down the concept of Airbnb reviews and how to get positive Airbnb reviews.
Airbnb reviews are simply the feedback that guests submit to hosts and share publicly, meaning that everyone who checks the property will be able to check Airbnb reviews. Airbnb reviews play a huge role in affecting reviewers’ decisions on whether to book a certain property or not, as we all like to hear other people’s experiences and check the credibility of the Airbnb listing’s description and ensure what to expect.
Although it is a bit hard to always get positive Airbnb reviews, it is not impossible at all and requires that the host pay extra effort in order to elevate the level and performance of their Airbnb listing to let it stand out of the crowd on the Airbnb website.
Are you curious to know more about the role Airbnb reviews play in the success of your short term rental investment? Make sure to check out “Airbnb Reviews Are Your Best Friend and Your Worst Enemy in Airbnb Rentals.”
Regardless of the size of your property, its location and your budget, there are zero-budget tips and tricks that you can use to always get positive Airbnb reviews. Following are some tips that help you achieve that:
Constructive Communication with Guests Before Arrival
Contacting guests before their arrival is a great way to start a conversation with your guests in order to get to know what kind of guests to expect and also make them feel like you are eager to welcome them and care about them having a good experience in your Airbnb listing.
Guests always want to feel that they are welcomed and that their stay is taken care of. This could only happen through a constructive and continuous communication between host and guests.
Try to know if your guests have any special requests, dietary requirements or children, etc. a few days before they arrive. This will give you enough time to prepare your Airbnb property to accommodate your guests’ needs for the necessities. This will definitely increase your chances to get a good review that describes your good communication skills.
Check In on Your Guests After Their Arrival
Getting positive Airbnb reviews is all about good and proactive communication between hosts and guests. Make sure to check in with your guests after their first night to make sure that the check-in process went smoothly and as planned.
To get positive Airbnb reviews, it is important to be a dedicated Airbnb host and to touch base to see if your guests were able to sleep well and if they encounter any issues or problems.
Many issues may arise after the first night such as where to find extra sheets, how to turn on the heater or cooler or how to use the laundry machine or smart TV. These details might not come to your mind as a host and communication after guests’ arrival is a key to avoid such problems and provide better accommodation to your Airbnb guests, which will definitely guarantee you positive Airbnb reviews and feedback.
Give an Accurate Description of Your Listing
Alongside Airbnb reviews that play a role in forming guests’ decision on whether to book your Airbnb listing or not, your description of the property is the guests’ way to put certain expectations of the property, so always make sure to put an accurate and precise description of your Airbnb property.
It is guaranteed to get negative Airbnb reviews if your guests were disappointed with your listing that did not meet their expectations. For example, if you wrote that breakfast is provided as part of the amenities, then your guests do expect to have breakfast in the morning.
Therefore, always be realistic and accurate with your description of the amenities provided. Moreover, try to provide clear photos that show your property in different angles.
Do you want to know more about how to create a strong profile for your Airbnb listing? Make sure to read “How Do You Create the Best Airbnb Property in Town?“
Provide All Amenities Needed
Airbnb listings are short term lodges, meaning that guests stay in Airbnb properties for a maximum of two weeks, during which guests would need basic amenities such as shampoo, clean bathroom sheets, extra bed sheets, access to kitchen, AC, etc.
Make sure to provide your guests with these basic amenities as they play an important role in their decision on whether or not to book you Airbnb property. Always ensure to list all amenities provided in your description in order to elevate the level of your listing on the Airbnb website, generate more traffic and eventually get positive Airbnb reviews.
However, if you want to go above and beyond with your listing and always get positive Airbnb reviews, make extra efforts in providing extra amenities such as tea, coffee, breakfast, free parking, etc. These extra amenities give your guests the feeling that they got more than they expected and hence increases the chances of receiving positive Airbnb reviews.
You Can Always Ask Your Guests to Write a Review
The Airbnb website provides all possible ways to improve the communication and Airbnb reviews and feedback between guests and hosts. As a host, it is advisable that you leave a review for your guests and always ask them for writing constructive Airbnb reviews and describe their experience.
If they send you any nice comments or compliments about the listing or you as a host, make sure to tell them to write it publicly in order to get positive Airbnb reviews on your profile and eventually increase its occupancy rate.
Are you interested to know more about Airbnb reviews and the way they affect your Airbnb investment? Make sure to check out “Everything to Know About Airbnb Reviews.”
Conclusion
Getting positive Airbnb reviews is a zero-budget process and all you need to do is follow the above-mentioned tips and always be a proactive and friendly host. Always remember that having a review, regardless of its content, is better than not having reviews at all.
Want to know if you’re charging the right daily rate for your Airbnb property? Use our Airbnb calculator to estimate your investment’s earning potential.